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At Housing Group / HousingINC (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, contact us, submit a form, or use our housing-related services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This may include your name, email address, phone number, mailing address, and other information you provide when completing forms, requesting housing information, or contacting us.
• Housing Program and Communication Information: This may include information related to housing resources, program inquiries, applications, eligibility questions, appointments, and messages you send to us.
• Technical Information: When you visit our website, we may collect limited technical information such as your IP address, browser type, device information, operating system, and website usage data through cookies, analytics tools, or similar technologies.

2. How We Use Your Information

We may use your information to:

• Respond to your inquiries and provide housing-related information or assistance.
• Provide information about housing resources, municipal programs, applications, appointments, and program updates.
• Send appointment reminders, application status updates, resource alerts, and important notifications by email, phone, or SMS when applicable.
• Maintain and improve our website, forms, communication systems, and services.
• Comply with legal, regulatory, contractual, or program-related requirements.

3. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only in limited circumstances, including:

• Service Providers: We may share information with trusted service providers who help us operate our website, manage communications, host data, provide technical support, or administer services on our behalf. These providers are only permitted to use information as needed to perform services for us and are expected to protect the information appropriately.
• Program Administration: When necessary, we may share information with municipalities, housing program partners, property managers, or other authorized parties involved in administering housing programs, responding to inquiries, or processing applications.
• Legal or Safety Requirements: We may disclose information if required by law, court order, regulation, or government request, or when necessary to protect our rights, users, systems, or the safety of others.

4. SMS Consent and Mobile Information

We maintain a strict privacy policy regarding SMS consent and mobile information.

SMS consent and phone numbers collected for SMS communication purposes are not shared with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services, comply with applicable law, or support the operation of the messaging program.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no website, system, or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as reasonably necessary to provide services, respond to inquiries, administer programs, comply with legal obligations, resolve disputes, and maintain business records.

7. Your Choices

You may contact us to request updates or corrections to your information. You may also opt out of SMS messages at any time by replying “STOP” to a message you receive from us.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you may contact us at:

Email: Info@housing-group.org
Phone: (650) 265-4501

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By providing your phone number and opting in to receive SMS messages from Housing Group / HousingINC through a website form, application form, verbal consent, written consent, or another opt-in method, you agree to receive SMS messages from Housing Group / HousingINC.

1. Types of SMS Messages

You may receive SMS messages related to:

• Appointment reminders.
• Housing application status updates.
• Housing resource alerts.
• Program notifications.
• Account or inquiry-related updates.
• Responses to your direct inquiries, including conversational SMS.

2. Message Frequency

Message frequency varies based on your interaction with our services, the programs you are participating in, and the types of notifications you have requested or consented to receive.

3. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

4. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to the phone number from which you received the message.

After you reply STOP, we will send a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.

5. Help Instructions

For help, reply HELP to any SMS message you receive from us.

You may also contact us directly at:

Email: Info@housing-group.org
Phone: (650) 265-4501

6. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

7. Privacy

SMS consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing or promotional purposes. For more information, please review the Privacy Policy above.